Every Rank Math Update crashes Wordpress

#83509
  • Resolved CantSleep
    Rank Math free

    Every time I update the rankMath plugin I get a time out error and then wordpress stays in maintenance mode. The only solution is to remove rank math plugin, then re-install, which is a REAL pain especially since it happens EVERY time!. The latest version of WordPress now includes a built in feature that detects when a plugin causes a fatal error – yours does on every update.

    “Howdy!

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, Rank Math SEO.”
    Thank you
    Kerry

Viewing 1 replies (of 1 total)
  • Michael Davis
    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins & FTP Access in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Every Rank Math Update crashes Wordpress’ is closed to new replies.