Hello,
Thank you for contacting Rank Math support today and bringing your concern to our attention.
Please follow the steps below:
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp
2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/
If the issue persists, please share your website URL with us so we can take a closer look at our end.
Looking forward to helping you on this one.
Yes sure here is the url of my website [Moved to sensitive data section]
Hello,
I checked the sitemap, it is generated by Rank Math.
Please add this filter to your website:
add_filter( 'rank_math/sitemap/enable_caching', '__return_false');
Here is a guide you can follow to add the filter:
https://rankmath.com/kb/wordpress-hooks-actions-filters/
Once done, clear your website cache, and check the sitemap.
Hope this helps.
We look forward to helping you.
Sorry but the information provided in the blog is not helpful and confusing. Can you explain the process step by step, so I do the neccessary changes.
Hello,
Please install the Code Snippets plugin on your site: https://wordpress.org/plugins/code-snippets/
Once done, navigate to WP Dashboard > Snippets > Add New and add & save the filter.
Hope that helps. Let us know if you need any other assistance.
Hello,
After installing the code snippet’s plugin, when I am trying to activate the plugin, this is showing
https://prnt.sc/hraVH4DxzaLB
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello Miguel,
I have taken the backup of my website and Installed the both plugin you mentioned too. And I have pasted the link in the sensitive data of section.
Hope you fix this issue.
Hello,
Thank you for providing the login for us to resolve the issue.
I was able to activate the snippet plugin and applied the filter. The correct sitemap is now being generated.
Please clear your website and browser cache and check the sitemap page on your end again.
Hope that helps.
Hello,
Thank you for making the required changes, but when I checked the sitemap (After clearing cache) this is showing https://prnt.sc/GC0na50TVyPj
Hello,
The sitemap is loading fine. Check the screenshot in the sensitive data section.
If you are using a CDN, clear the cache from there, then clear the website cache and check the sitemap.
If the issue persists, please share an updated login link as the login link has expired.
We look forward to helping you.
Hello,
Yes anas, still the issue persists. I will share the login link again in sensitive data section.
Hello,
Unfortunately, the temporary admin login URL you shared isn’t working on our end. Can you please share a working login URL?
Looking forward to helping you on this one.
Hello,
Yes, sorry the link might have expired. I have updated the sensitive data section with new login link.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
