Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
I have visited your website and was not able to replicate the issue, please watch the screencast I have shared inside the sensitive data section.
You can try to clear the cache or open it inside a different web browser. Do let us know how that goes so that we can troubleshoot the issue further.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Sorry for the confusion from the previous reply.
We have logged in and saved the settings for your Analytics under WordPress Dashboard > Rank Math > General Settings > Analytics.
When this happens and a user can’t save those settings generally is because it’s using either Firefox or a combination of macOS and Safari. This is a small bug in the plugin that our team has been trying to fix and hope to release a complete fix very soon.
Upon saving the settings the tables on your website are all created successfully and you should not see the error related to these missing database tables from this point on.
Hope that helps solve your issue.
Don’t hesitate to get in touch if you require any further assistance.
Thank you 🙂 You are really fast and helpfull 🙂
Can you activate the “Analytics-Code installieren” as well? I only have firefox installed at the moment ..
And my second question would be:
Is the bug I encounter in the debug.log linked to this problem?
[17-Jun-2021 13:48:04 UTC] WordPress-Datenbank-Fehler Commands out of sync; you can’t run this command now für Abfrage SELECT autoload FROM wp_options WHERE option_name = ‘rank_math_notifications’ von shutdown_action_hook, do_action(‘shutdown’), WP_Hook->do_action, WP_Hook->apply_filters, MyThemeShop\Notification_Center->update_storage, delete_option, QM_DB->query
See here:
https://ibb.co/7Xf2Fgw
Hello,
Thanks for getting back.
I have enabled the Install Analytics Code option on your site. And the bug doesn’t look related to the error logged in the error log. Please follow this guide to resolve the issue: https://rankmath.com/kb/wordpress-database-error-commands-out-of-sync/
Hope this helps. Let us know if you need any further assistance.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
