Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
This may suggest that your caching plugin is affecting the generation of the links. Could you please check if the same issue will be reported when you purge you page cache and flush your permalinks?
If this fixes the problem, you will need to create an exception in your caching rules to prevent caching of the sitemap file.
Looking forward to helping you. Thank you.
Hi Michale,
Waiting your reply,
Thanks!
Hi Oriol,
That’s weird. I see some blank URLs that should not be showing up there.
I will be happy to assist you with the issue you are facing.
It seems like a conflict with one of the plugins or the theme you are using. To determine that, can you please follow this troubleshooting guide?
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
If that doesn’t work, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
hi Tood, I tried the troubleshooting but I can’t install any plugin due an error causing to being disables, I have more websites with this template and all are working correctly so maybe is a plugin conflict or something else, could you check it for me please? I’m waiting to start working the SEO of my website to solve this error,
Hope to hear from you,
Thanks!
Hello,
Thank you for contacting Rank Math today.
I am afraid that the temporary link goes to a 404 page and I cannot access your admin because of too many redirects error.
Could you please create a temporary admin account instead and share the credentials on the sensitive data section?
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Michael,
I’ve created a user for you, for being able to access, I will need your country of connection and your IP in order to whitelist your request to our server.
Thanks!
Hi Oriol,
We have multiple staff members working from multiple countries and we have dynamic IPs.
It would be so much helpful if you can disable IP based security temporarily so that we can help you better?
With that said, we are getting a redirect loom on wp-admin folder so that suggests some other issue.
Let us know.
Hi Todd,
Mi hosting can’t disable this firewall protection, but maybe we don’t need your IP, we only need the country/countries where you will connect from!
Hi Oriol,
Thanks for getting back to us.
We are getting a redirect loop as my colleague mentioned when trying to access your login page.
Could you please have your host check this so that we can be able to login?
Thank you.
Hi Michale, as I said to Toss, I need you to give me the country where you’re connecting from, instead of the IP address,
“Mi hosting can’t disable this firewall protection, but maybe we don’t need your IP, we only need the country/countries where you will connect from!”
Waiting for that info for whitelist you!
Hi,
Please enable Jamaica, India, and Singapore.
Thank you.
Hi Todd,
I’ve whitelisted your countries, please verify the access now,
Thanks!
Hi Oriol,
Thanks for providing the access.
It seems like all your products are marked as noindex.
https://i.rankmath.com/DMllma
You will need to remove the noindex so that the products are added to the sitemap. Content with noindex is not added to the sitemap.
If you have accidentally added the noindex, I highly recommend going through the following guide to set up the plugin completely and correctly:
https://youtu.be/dTvZuMRzW4w
and
https://s.rankmath.com/wpmrmguide
I hope that helps. Please let me know if there’s anything I can help you with.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
