errors with Divi

#330754
  • Resolved Chris Nesbitt

    2 years, 12 months ago

    Rank Math pro

    Hi. I’ve been working with Divi for the past several times trying to find the problem with the Rank Math integration on my site. Here are the two problems:
    First, within each page, the built-in module is not scrollable, so I can’t view all the rank math content in the module window.
    Second, the contents will not save. Each time I make edits to the rank math content within the page module (such as the snippet), it disappears as soon as I close that page and reopen it, even though it appears saved while I’m on the page.
    After sending many screenshots and having several different Divi support staff look at it, here is what they discovered:
    “On further checking I can see that the plugin is creating a lot of errors on the page. You will have to get in touch with the plugin developer to check further.”

    Here is Divi’s screenshot: https://elegant-themes-f149edab9071.intercom-mail.com/i/o/452873375/ae9054744fd3149c38cc3db9/image.png

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  • Miguel

    2 years, 11 months ago

    Hello,

    Glad that there’s additional progress with the situation.

    If this indeed is the culprit do let us know as we might need to add that plugin to the incompatible plugin list that we currently have here: https://rankmath.com/kb/plugin-conflicts/

    Looking forward to hearing back from you.

    RankBot

    2 years, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

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The ticket ‘errors with Divi’ is closed to new replies.