Errors on Website?

#16966
  • Resolved Anthony

    5 years, 2 months ago

    Rank Math free

    Hi Ive been getting some messages every 2 or 3 weeks from my website, a copy of it is below. When I go and check teh site its still up and running, but just wanted to advise you in case its something I have to worry about…

    Subject: [Uneeda Caravan] Your Site is Experiencing a Technical Issue

    Howdy!

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, Rank Math SEO.

    First, visit your website (https://www.uneedacaravan.com.au/) and check for any visible issues. Next, visit the page where the error was caught (https://www.uneedacaravan.com.au/wp-admin/admin.php?page=_options) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

    https://www.uneedacaravan.com.au/wp-login.php?action=enter_recovery_mode&rm_token=ACRq1Cf7lGzGaG70c1cCFI&rm_key=swJ158WJsQ6JlNysWhgH1E

    To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    Error Details
    =============
    An error of type E_ERROR was caused in line 94 of the file /home/uneedacara/public_html/wp-content/plugins/seo-by-rank-math/vendor/rollbar/rollbar/src/Utilities.php. Error message: Maximum execution time of 30 seconds exceeded

    • This topic was modified 5 years, 2 months ago by Anthony.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Michael Davis

    5 years, 2 months ago

    Rank Math pro

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Anthony

    5 years, 2 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    5 years, 2 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I logged into your site and everything seems to set up and running just fine.

    To avoid this error occurring, could you please head over to Rank Math > General Settings > Others and disable “Usage Tracking” if it is turned on and check if the error will still be reported.

    Hope this helps. Thank you.

    ​​​​​​​

    RankBot

    5 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Errors on Website?’ is closed to new replies.