Error with wordpress and the plugin.

#470021
  • Resolved Kevin

    3 years, 1 month ago

    Rank Math free

    Warning: call_user_func_array() expects parameter 1 to be a valid callback, function ‘wp_print_media_templates’ not found or invalid function name in /home/public_html/wp-includes/class-wp-hook.php on line 307

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jeremy

    3 years, 1 month ago

    Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    Can you please share some specific steps to reproduce the issue?

    Also, assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Kevin

    3 years, 1 month ago

    Rank Math free

    The steps? Activated the plugin and clicked on settings. That’s it.

    Jaideep Asrani

    3 years, 1 month ago

    Hello,

    The steps for troubleshooting are mentioned in the guide shared by my colleague. However, this is a known issue with Elementor and it is coming from their plugin. We have already informed them about this and working with them to get it fixed. This only appears in the setup wizard and will not affect any other functionality of the plugin.

    Hope this helps. Let us know if you need any other assistance.

    RankBot

    3 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Error with wordpress and the plugin.’ is closed to new replies.