Error with trying to buy rank math pro

#849930
  • Resolved Floris m

    1 year, 4 months ago

    Rank Math free

    Hi, i have tried to purchase the rank math pro twice now via paypall but i’m getting a error. can you please help me? or give me an update.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 4 months ago

    Hello,

    We apologize for the issue you are facing while trying to purchase Rank Math PRO. It can be frustrating to encounter errors during the payment process.

    Here are a few troubleshooting steps you can try:

    1. Select Your Current Location: Ensure that the country displayed in the dropdown menu at the top-right corner of the checkout page is correct. If it shows a different country, select the correct one.
      Change country in Fastspring

    2. Turn Off Your VPN or Proxy: If you have a VPN or proxy server enabled, please turn it off, as this can sometimes interfere with transactions.
      Some browsers have in-built VPNs

    3. Disable Ad Blockers: Make sure to turn off any ad blockers that might be active in your browser settings, as they can also affect the payment process.
      Turn off your ad blocker

    If you continue to experience issues after trying these steps, please reply to this ticket with more details about the error message you are receiving, and a human agent from the Rank Math Support team will assist you further.

    Thank you for your patience, and we look forward to resolving this for you!

    Sources:
    Troubleshooting Payment Issues at Rank Math » Rank Math

    Rakibuzzaman Siam

    1 year, 4 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Please ensure that your payment method supports the following:

    – Payments in USD $
    – Supports subscription-based payments
    – You are not using a prepaid card
    – International payments are turned on
    – Your IP is not a Proxy, or you are using any VPN or hosting service

    You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.

    If the issue persists, or the methods above don’t resolve the issue, please send a screencast link to the sensitive data section. You can use a tool like loom to record what you see on your screen.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Error with trying to buy rank math pro’ is closed to new replies.