error with search console

#76251
  • Resolved Reza
    Rank Math free

    I am new to rank math and I see error message while trying to enter search console panel from the sidebar

    it is a hard error and this details are sent to site admin :

Viewing 5 replies - 1 through 5 (of 5 total)
  • Alberto
    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I think we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    ​​​​​​​

    Reza
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    It seems to be an issue with the date settings in Persian settings. Please disable Shamsi date in Persian Settings > Core to fix the issue.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Reza
    Rank Math free

    I need to use this plugin to show Persian date on my website
    so I can not disable it

    Do you mean disable for testing ? of forever?

    Alberto
    Rank Math business

    Hello,

    If you can’t disable the plugin, you should contact the plugin author and send them the same issue you sent us, since they will be able to use it to debug what is causing the issue and probably give you a fix to avoid it happening.

    Looking forward to help you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘error with search console’ is closed to new replies.