Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Can you please share the error log with us?
Having an error log will help us determine what is causing the error on your website.
You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.
We really look forward to helping you.
Full email below
Howdy!
Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, Instant Indexing.
First, visit your website (https://www.mamasbundle.com/) and check for any visible issues. Next, visit the page where the error was caught (https://www.mamasbundle.com/wp-admin/admin.php?page=instant-indexing&tab=bing_settings) and check for any visible issues.
Please contact your host for assistance with investigating this issue further.
If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.
https://www.mamasbundle.com/wp-login.php?action=enter_recovery_mode&rm_token=J7Gx94p5PyGrlvxisuktNG&rm_key=uXhdEufug1KtkClLEsi5QS
To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.
When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.9
Current theme: Rehub theme (version 17.7.2)
Current plugin: Instant Indexing (version 1.1.9)
PHP version 7.4.27
Error Details
=============
An error of type E_ERROR was caused in line 36 of the file /home/customer/www/mamasbundle.com/public_html/wp-content/plugins/fast-indexing-api/views/bing-settings.php. Error message: Uncaught Error: Call to undefined method RankMath\Instant_Indexing\Api::get_key() in /home/customer/www/mamasbundle.com/public_html/wp-content/plugins/fast-indexing-api/views/bing-settings.php:36
Stack trace:
#0 /home/customer/www/mamasbundle.com/public_html/wp-content/plugins/fast-indexing-api/includes/class-instant-indexing.php(707): include_once()
#1 /home/customer/www/mamasbundle.com/public_html/wp-content/plugins/fast-indexing-api/includes/class-instant-indexing.php(637): RM_GIAPI->show_bing_settings()
#2 /home/customer/www/mamasbundle.com/public_html/wp-includes/class-wp-hook.php(307): RM_GIAPI->show_admin_page(”)
#3 /home/customer/www/mamasbundle.com/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(”, Array)
#4 /home/customer/www/mamasbundle.com/public_html/wp-includes/plugin.php(474): WP_Hook->do_action(Array)
#5 /home/customer/www/mamasbundle.com/public_html/wp-admin/admin.php(259): do_action(‘rank-math_page_…’)
#6 {main}
thrown
Hello,
We identified the source of the error and have released a fix. Please update to the latest version of the Instant indexing plugin: https://wordpress.org/plugins/fast-indexing-api/#developers
If you have questions, do not hesitate to ask. We are here to help.
Updated! Thank you for such dedicated awesome help!
Hello,
Glad that helped.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
Hi Nigel,
Could you verify what the fix for this was in 1.1.12? I downloaded that specific zip from the plugin site and it was still broken. When looking through the code where the PHP fatal is happening, its referencing a public function that only appears to be declared within your OTHER plugin (seo-by-rank-math), but nowhere within the fast-indexing plugin itself. Is that intentional?
Basically what happens is, if you update fast-indexing before updating seo-by-rank-math to the newest version, it craps the bed. If you update seo-by-rank-math first, it appears to work fine.
Hello,
Yes, when Instant Indexing detects the Rank Math plugin, it activates some of the features which in this case, IndexNow.
I tried replicating your current issue from my end and it seems I can update the instant indexing plugin first without any issue: https://i.rankmath.com/u4MO31
Since you are still experiencing the issue with the latest version of Instant Indexing, we might need to further check the issue in your admin dashboard.
Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thanks for the response Jeremy, however this is for a client’s site that I freelance for and I’m not comfortable passing along that information. For now I’ll just use my hack-y workaround of updating RankMath first and Instant Indexing second.
Hello,
I fully understand that you are not able to provide such confidential information.
With that said, if you have further issues with the plugin, do know that we are here to help you resolve it.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
