Hello,
We apologize for the issue you are facing with the WordPress update. The error message you are encountering, PCLZIP_ERR_BAD_FORMAT (-10), typically indicates that there is a problem with the zip file being used for the update. This can happen due to various reasons, such as a corrupted download or issues with your server’s file permissions.
Here are a few steps you can take to resolve this issue:
-
Clear Cache: If you are using any caching plugins, try clearing the cache and then attempt the update again.
-
Check File Permissions: Ensure that your WordPress installation has the correct file permissions. The recommended permissions are:
- Directories:
755
- Files:
644
-
Manual Update: If the automatic update continues to fail, you can manually update WordPress by downloading the latest version from the WordPress.org website. Unzip the downloaded file and upload it to your server via FTP, replacing the existing files (except for wp-content and wp-config.php).
-
Disable Plugins: Sometimes, a plugin conflict can cause issues during updates. Try deactivating all plugins and then attempt the update again.
If you continue to experience this issue after trying these steps, please reply to this ticket with your site URL, and a human agent from our support team will assist you further. Thank you for raising this concern!
Hello,
Thank you for contacting Rank Math.
You are seeing this error because the PRO version is trying to update the plugin but your subscription already expired last year April 18, 2024.
To fix the issue, you will have to make a new purchase:
– Rank Math PRO : https://rankmath.com/pricing/
or you can deactivate Rank Math PRO and only use the free version of the plugin.
Don’t worry; none of your settings will be lost during the transition. Everything gets safely stored in your WordPress database, and the PRO will remain intact and activates back as soon as your subscription becomes active again.
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
