Error using Splitit

#191037
  • Resolved right buddy
    Rank Math free

    Hi, I have a client with an e-commerce, he uses Rank Math. Since this week he is having this error. I know that if we desabilitate one of the two plugins (Rank math or Splitit) the site works well.

    The error only reffer to rank math and vendor library called cmb2.

    How to solve this problem?

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  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    In this case, you can try disabling the Split It plugin as this error may suggest that plugin is making use of the CMB2 library on your site.

    I hope that helps. Thank you, and looking forward to your update.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Error using Splitit’ is closed to new replies.