Error updating the PRO version

#812746
Viewing 6 replies - 1 through 6 (of 6 total)
  • RankBot

    1 year, 5 months ago

    Hello,

    I’m sorry to hear that you are facing issues updating the PRO version of Rank Math. One common error that users encounter is the PCLZIP_ERR_BAD_FORMAT (-10) error when trying to update the PRO version while connected to the free account on your website.

    To resolve this issue, you need to confirm the email address associated with your website from Rank Math’s account page. Then, log in to your PRO account and reconnect the website. Here are the steps to follow:

    1. Disconnect your account by navigating to Rank Math SEO → Dashboard → Help and click on Disconnect Account.
      Disconnect Account

    2. After disconnecting, click on Connect Now to reconnect your correct account.
      Connect Your Account

    3. Ensure you select the correct account and click on OK, ACTIVATE NOW.
      Activate Account

    If you have multiple Rank Math accounts (free and PRO), it’s advisable to merge them to avoid such issues in the future. If the error persists due to insufficient storage space, consider freeing up space on your web server or contacting your web host for more storage.

    If you need further assistance or have any other questions, feel free to reach out to our support team directly here. Our support experts are available 24/7 to assist you.

    Thank you for reaching out, and we’re here to help you with any Rank Math-related concerns.

    Sources:
    Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
    How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math
    Rank Math PRO – Pricing Plans for Businesses & Individuals
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

    Rakibuzzaman Siam

    1 year, 5 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    It seems like you purchased the Rank Math plugin subscription with some other email address because we can only see the Content AI subscription on your account.

    Can you please share the email address which you used to purchase the plugin or you can search and forward the receipt from FastSpring.com so we can locate your account?

    Looking forward to helping you.

    Thank you.

    Maran Solucoes Digitais

    1 year, 5 months ago

    Rank Math pro
    Content AI Starter

    Hello Rakibuzzaman Siam!

    Sorry for the delay in responding to you! I was trying to resolve it directly with Bhanu, after all it was an agreement I made with him last year.

    I made an agreement to translate the Free version in the repository and also the PRO version, sending the strings to it. However, the right to subscription with which we made the agreement ended on May 29, 2024 and apparently he will no longer need my services, as he no longer responded to my emails.

    I hope I was able to explain it to you and I am very grateful to you for responding.

    Yours sincerely
    Valdemir

    Jeremy

    1 year, 5 months ago

    Hello,

    In this case, please wait for Bhanu’s response with regard to your subscription status.

    At the moment, we can’t resolve the updating issue until you have an active PRO subscription in your account.

    Looking forward to hearing back from you.

    Maran Solucoes Digitais

    1 year, 5 months ago

    Rank Math pro
    Content AI Starter

    Hi Jeremy!

    Thank you for responding promptly! Bhanu replied to my email today and I am also waiting for a response from him. Therefore, I will be changing the status to “Resolved”.

    Yours sincerely
    Valdemir

    Rakibuzzaman Siam

    1 year, 5 months ago

    Hello,

    We would really appreciate your kind patience regarding this matter.

    Meanwhile, please don’t hesitate to let us know if you have any other questions.

    Looking forward to helping you.

    Thank you.

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