Hello,
Thank you for contacting us, and sorry for any inconvenience that might have been caused due to that.
It seems that you’re currently using the Rank Math PRO plugin, but the account you have used to open this ticket is a Free account.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
This error appears when your site is connected to a Free account. Once you connect it to the PRO account, you will be able to update the PRO plugin.
Looking forward to helping you.
[moved to sensitive data section]
Hello,
It looks like the purchase was made using a different account than the one you are using to open this ticket.
We have added the email ID used to make the purchase to the sensitive data section of this ticket. Please check.
Use that to log in to RankMath.com and then reconnect the plugin from your website by going to WordPress Dashboard > Rank Math > Dashboard > Help.
If you would like us to merge the two accounts, do suggest which one you want to keep.
Looking forward to hearing back from you.
Hi have individual log-ins it looks like. Can you please combine them into one under the email I used to pay for Rank Math Pro?
Here are my various emails:
m**************@g********
c***************@g********
p***********@g********
t**********@g********
C***************@g********
I would like them all under S*****@t**********************
Hello,
We have merged them all and moved your PRO subscription to S*****@t**********************
You might need to reconnect the websites activated using the other accounts.
If you do not remember the password of this account, you can reset it from here:
https://rankmath.com/my-account/
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
