Error updating

#1018949
  • Resolved Neels Viljoen

    7 months, 3 weeks ago

    Rank Math free

    Receiving the following error when updating.

    Updating Plugin Rank Math SEO PRO (4/5)

    Unpacking the update…

    An error occurred while updating Rank Math SEO PRO: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Viewing 1 replies (of 1 total)
  • Rakibuzzaman Siam

    7 months, 3 weeks ago

    Hello,

    Thank you for contacting us, and sorry for any inconvenience that might have been caused due to that.

    We can see that the Rank Math PRO subscription under this account was already canceled on April 3, 2025.

    If you want to use the PRO subscription again, you’ll have to re-purchase it from here: https://rankmath.com/pricing/

    However, if you have an active Rank Math PRO subscription with some other email address, please share that with us so that we can locate your account.

    Looking forward to helping you.

    RankBot

    6 months, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Error updating’ is closed to new replies.