Error undefined in php 7.2.22

#282663

Resolved Georgi Stefanov
4 years, 1 month ago

Rank Math free

Hello, from 2 days the plugin shows “Error undefined” https://i.imgur.com/u1rOSu1.png
The problem is showing when the PHP version of the website is 7.2.22 or lower. Once the website is upgraded to PHP version 7.2.34 or higher everything works fine https://ibb.co/Jsk20tX

I have 2 questions:
– What might be the reasons the “Error undefined” to occur when the PHP version is 7.2.22 since the requirement of the plugin is 7.2 or higher? https://i.imgur.com/tmXfOvy.png
– Why the plugin is not working on PHP version 7.2.22 but it’s working on 7.2.34 since both of the versions are PHP 7.2 and both of them met the plugin requirements?

Viewing 5 replies - 1 through 5 (of 5 total)

Prabhat
4 years, 1 month ago

Rank Math agency

Hello,

Thank you for contacting us and we regret the inconvenience caused.

Could you please share the Raw Response so that we can understand the insights of the issue?

Here’s how you can get the Raw Response: https://i.rankmath.com/2vtCie

Looking forward to helping you.

Thank you.

Georgi Stefanov
4 years, 1 month ago

Rank Math free

This is the Raw Response https://i.imgur.com/yCvJFCq.png

Jaideep Asrani
4 years, 1 month ago

Hello,

We were able to replicate the issue on our end and have identified this as a bug. We will soon release an update with a fix for this. Please update your PHP version to resolve the issue on your site for now. You should at least use PHP 7.3 as it is more secure than 7.2.

The recommended PHP version by WordPress is 7.4 or higher: https://wordpress.org/about/requirements/

We will inform you as soon as we release a fix. We really appreciate your patience in the meantime.

Please don’t hesitate to get in touch in case you need any other assistance.

Thanks.

Georgi Stefanov
4 years, 1 month ago

Rank Math free

Thank you very much!

Jaideep Asrani
4 years, 1 month ago

Hello,

Glad that helped.

Please feel free to reach out to us again in case you need any other assistance.

We are here to help.

Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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