Error undefined

#380432
  • Resolved Ritu Singh

    3 years, 10 months ago

    Rank Math free

    Hi There,
    Hope you are well.

    My name is Ritu Singh. I am trying to implement Rankmath instant indexing. I follow the Rankmath instructions and everything did well on Google Cloud, Search console and put json file inside WordPress admin pannel Google API Setting section.

    After put the URL and clicked on the “Send to API” button, I am getting error –Error undefined.
    ——————————————————–
    response json is :

    4:02:06 PM update: https://filmibrand.com/
    {
    “readyState”: 4,
    “responseText”: “<p>There has been a critical error on this website.</p><p>Learn more about troubleshooting WordPress.</p>”,
    “status”: 500,
    “statusText”: “Internal Server Error”
    }
    ——————————————————–

    Please help me to solve this issue.

    Thanks & regards
    Ritu Singh

Viewing 6 replies - 1 through 6 (of 6 total)
  • Anas

    3 years, 10 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    5xx errors are usually caused due to server misconfiguration or other server issues.

    Can you please share the website error log with us?

    Having the error log file will give a clear idea of why this might be happening.

    You can follow this guide to enable debugging in WordPress
    https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.

    Looking forward to helping you.

    Ritu Singh

    3 years, 10 months ago

    Rank Math free

    Hello Anas,
    Hope you are well.
    Sorry for late reply.

    How to send you debug.log file?. Here is no option to attach a file.

    Below is some part of debug.log file, Hope it will help you to understand the problem.

    part of Debug.log file:

    [23-Apr-2022 14:41:47 UTC] PHP Warning: include_once(/var/www/wp-content/plugins/fast-indexing-api/vendor/autoload.php): failed to open stream: No such file or directory in /var/www/wp-content/plugins/fast-indexing-api/includes/class-instant-indexing.php on line 368
    [23-Apr-2022 14:41:47 UTC] PHP Warning: include_once(): Failed opening ‘/var/www/wp-content/plugins/fast-indexing-api/vendor/autoload.php’ for inclusion (include_path=’.:’) in /var/www/wp-content/plugins/fast-indexing-api/includes/class-instant-indexing.php on line 368
    [23-Apr-2022 14:41:47 UTC] PHP Fatal error: Uncaught Error: Class ‘Google_Client’ not found in /var/www/wp-content/plugins/fast-indexing-api/includes/class-instant-indexing.php:369
    Stack trace:
    #0 /var/www/wp-content/plugins/fast-indexing-api/includes/class-instant-indexing.php(350): RM_GIAPI->send_to_api(Array, ‘update’, true)
    #1 /var/www/wp-includes/class-wp-hook.php(307): RM_GIAPI->ajax_rm_giapi(”)
    #2 /var/www/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(”, Array)
    #3 /var/www/wp-includes/plugin.php(474): WP_Hook->do_action(Array)
    #4 /var/www/wp-admin/admin-ajax.php(187): do_action(‘wp_ajax_rm_giap…’)
    #5 {main}
    thrown in /var/www/wp-content/plugins/fast-indexing-api/includes/class-instant-indexing.php on line 369

    Thanks
    Ritu

    Ritu Singh

    3 years, 10 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Ritu Singh

    3 years, 10 months ago

    Rank Math free

    Hi,
    I checked and still getting the same problem.

    Thanks & Regards
    Ritu Singh

    Ritu Singh

    3 years, 10 months ago

    Rank Math free

    Hi Sir,

    I am waiting for your reply.

    Thanks
    Ritu

    Jeremy

    3 years, 10 months ago

    Hello,

    We deeply apologize for the unexpected delay.

    Can you please delete your instant indexing plugin and re-install it? Don’t worry your settings data will not be removed after re-installing the plugin.

    If the issue persists after doing so, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    3 years, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Error undefined’ is closed to new replies.