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I’m facing an error related to the RAnkMath plugin when i set everything through setting and click on “Send API” then it shows and Error “Error Undefined”
I watch the complete video but follow the all steps but don’t know hey I’m facing this issue
Kindly help me
Thank you
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Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Can you please share the Raw Response from the Indexing API?

You can share screenshots using https://imgbb.com/
Looking forward to helping you.
Hello,
Please click on Send to API button then click on Show Raw Response and share a screenshot of the error:
Looking forward to helping you.
Please check
https://ibb.co/LgqKN2yHello,
5xx errors are usually caused due to server misconfiguration or other server issues.
Can you please share the website error log with us?
Having the error log file will give a clear idea of why this might be happening.
You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.Looking forward to helping you.
Hello
Here is the error log file
https://ibb.co/6RZLcHPHello,
Please check if PHP values are not too low to handle the processes.
You can check that by going to WordPress dashboard > Tools > Site Health > Info tab > Server
If the values are low, please contact your web host and ask them to set the following values:
PHP Memory Limit: 512M Max input time: 150 PHP time limit: 120 PHP max input variables: 1000You may get in touch with your web host and ask them to set the above values.
If the issue persists, then please follow this troubleshooting guide:
https://rankmath.com/kb/wordpress-database-error-commands-out-of-sync/Let us know how that goes.
Thank you.
Please check the server detail
https://ibb.co/hKYFpkgHello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
to create temporary login
I need to know your email
Can you share?Hello,
Please make use of our support email
s******@r***********to create the temporary login.Looking forward to helping you on this one.
How much time it takes you to check the details?
Tell me if you successfully in?
Hello,
I was able to check that the issue is being caused by your theme. If you switch to a default theme then the Instant Indexing is working fine. Here is a quick screencast: https://i.rankmath.com/02SMbg
Please get in touch with the support of your theme and inform them about the issue. They will be able to help you resolve this.
Let us know if you need any other assistance.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
The ticket ‘Error Undefined’ is closed to new replies.