Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Please check if you are using a Firewall, as there are chances that it will prevent saving the data.
If you are using a Firewall, please whitelist this route:
/wp-json/rankmath/v1/updateMeta
You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/#firewall
Whitelisting the route should fix the issue.
I hope this helps. Looking forward to helping you.
As I am not a developer it is very hard for me to find where these firewalls are and how to whitelist them.
Is there any way that you can help me with it?
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
It seems like you have forgotten to include the URL of your site with the login credentials. Please provide the URL so we can log in and check it further.
Looking forward to helping you.
Thanks.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Let me know once it’s done.
Thank You So Much!
Hello,
I logged in and checked the website settings.
The updateMeta route is throwing a 404 error.
In this case, please take a backup of your .htaccess file and try replacing it with the default WordPress .htaccess file. You can get the file here: https://wordpress.org/support/article/htaccess/
If you want us to change the .htaccess file on your website, please share the FTP login details in the sensitive data section.
We look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
