Hello,
We apologize for the issue you are facing with your payment. Here are some steps you can take to troubleshoot the payment decline:
-
Check Your Payment Method: Ensure that your payment method supports payments in USD, subscription-based payments, and is not a prepaid card.
-
International Payments: Make sure that your card is approved for international payments.
-
VPN/Proxy: If you are using a VPN or proxy, please turn it off as it may interfere with the transaction.
-
Contact Your Bank: Sometimes, banks block transactions for security reasons. It might be helpful to contact your bank to understand why the payment is being declined and request them to approve it.
-
Try a Different Card: If possible, try using a different credit or debit card for the transaction.
If you continue to experience issues after trying these steps, please reply to this ticket with any additional details or a screencast of the issue, and a human agent from our support team will assist you further.
Thank you for bringing this to our attention!
Sources:
Troubleshooting Payment Issues at Rank Math » Rank Math
Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
– Your IP is not a Proxy, or you are using any VPN or hosting service
Also make sure that the flag during checkout is showing the correct country at the top right corner.
If everything from the above is enabled and working, you can also try using a credit card instead.
You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.
Looking forward to helping you.
Hello!
Thank you for your response.
I’m making the purchase from my home country, Peru.
I’m checking that my payment method accepts what you wrote to me.
I’ll let you know if the problem persists.
Hello,
That is fine.
We appreciate your kind patience with this matter.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
