Error Post Editor

#814320
  • Resolved andi yarko

    1 year, 4 months ago

    Rank Math free

    Hello there,
    I just tried using the ai rank math editor via the gutenberg editor block on a wordpress posts page to update one of the articles. But what happened after updating the post, I actually experienced a problem where suddenly the editor page on the post page became blank. However, the posting page can actually be opened normally from the visitor’s side. I tried checking with the Health Check Plugin, it was actually a problem with the Rankmath Plugin that was causing the error.

Viewing 1 replies (of 1 total)
  • RankBot

    1 year, 4 months ago

    Hello,

    I’m sorry to hear about the issue you encountered while using the Rank Math AI editor in the Gutenberg editor block on your WordPress post page. It seems like after updating the post, the editor page became blank. This could be related to a conflict with the Rank Math plugin.

    To address this issue, please follow these steps:

    1. Disable Rank Math Plugin: Temporarily deactivate the Rank Math plugin to see if the editor page returns to normal.
    2. Clear Cache: Clear any cache on your website, including server cache, after deactivating the plugin.
    3. Check for Plugin Conflicts: Re-activate Rank Math and deactivate other plugins one by one to identify if there is a conflict causing the issue.
    4. Update Rank Math: Ensure you are using the latest version of the Rank Math plugin to benefit from bug fixes and improvements.

    If the issue persists or you need further assistance, please feel free to contact our dedicated support team. Our team is available 24/7 to help you with any problems you encounter.

    Thank you for bringing this to our attention, and we appreciate your patience while we resolve this issue for you.

    Kind regards.

    Sources:
    Content AI Overview » Rank Math
    Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math
    How to Use Content AI in Block Editor » Rank Math
    Resolving Content AI Related Issues » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    1 year, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

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