Hello,
We apologize for the issue you are facing with the error message while trying to generate content. Thank you for bringing this to our attention.
Since you are experiencing this issue for an extended period, we recommend replying to this ticket with any additional details or screenshots of the error message. A human agent from the Rank Math Support team will take over and assist you further.
We appreciate your patience and look forward to resolving this for you soon!
Hello,
Thank you for contacting us. We apologize for any inconvenience this issue may have caused.
It seems that you’re currently using the Rank Math PRO plugin, but the account you have used to open this ticket is a Free account.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
To help us understand the problem better and find a quick solution, could you please explain the issue in more detail?
It would be helpful if you could share screenshots of the problem or, if possible, a short video showing the issue.
You can use tools like Imgur for screenshots or Loom for videos.
We’re here to help and look forward to your response.
Thanks.
Inquiring again. I’ve now paid for almost 3 weeks of a product that isn’t working.
Hello,
The purchase you are referencing is under the account we shared in the sensitive data section.
So, to activate the PRO features and the Content AI credits you need to be logged in with that account when connecting the website using our plugin under WordPress Dashboard > Rank Math SEO > Dashboard > Help.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
