Error message with set up…

#46941
  • Resolved Sheri Oneal
    Rank Math pro

    Recently downloaded your plug in and was excited about it but when I try to run the set up wizard I get the following message:
    The link you followed has expired.
    Please try again. I also get that message doing other things within the plugin, should I delete and re-install?, The topic closest to this involved a FB set up which is not something I needed to do.

    • This topic was modified 4 years, 10 months ago by Sheri Oneal.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Todd
    Rank Math free

    Hi Sheri,

    Thanks for getting in touch with us.

    Please delete the plugin and install it once again.

    If that doesn’t work, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

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