Hello,
Thank you for contacting us and we regret the inconvenience caused.
Could you confirm if you have enabled the Email Reports from your WordPress admin area > Rank Math > General Settings > Analytics?
If yes, please see if there’s an email ID added under your WordPress admin area > Rank Math > General Settings > Analytics > Email Reports > Report Email Address?
If not, please add an email ID and that should fix the issue.
Hope this helps.
Thank you.
Thank you for your response. I have the Email reports enabled and hope that it will now be resolved. Thanks for your help
Hello,
Please also ensure that the requried email ID is added to the Report Email Address field under your WordPress admin area > Rank Math > General Settings > Analytics > Email Reports.
The email reports of your website will be sent on the same email ID which is added in the Report Email Address field.
Hope this helps and if you have another question in the future, please feel free to reach out, and it will be our pleasure to assist you again.
Thank you.
Do you mean my email address with which I am registered with?
I checked again and do not see the option
If yes, please see if there’s an email ID added under your WordPress admin area > Rank Math > General Settings > Analytics > Email Reports > Report Email Address?
How do I add an image to show it to you?
Hello,
You can share screenshot links using this tool.
Apologies for the confusion, the option that my colleague shared above is only available with Rank Math PRO and Business plan users:
https://rankmath.com/kb/general-settings/#report-email-address
If you’re getting the error message you have initially sent, please ensure that your website is connected to your Rank Math account properly to receive the email report.
Please head over to your WordPress dashboard > Rank Math > Dashboard > Help > Disconnect and then connect it again:
https://rankmath.com/kb/website-not-shown-in-account/
I hope that helps.
Thank you.
Thank you for your response and clarification. I have disconnected and reconnected, so let’s see if this will do the trick. Much appreciated
Hello,
You’re welcome.
Sure, let us know how this goes.
Meanwhile, please don’t hesitate to contact us anytime if you have other questions to assist you further with anything else.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
