Hello,
We apologize for the issue you are facing after migrating from Yoast to Rank Math. It sounds like there may be a conflict or an error that needs to be addressed. Here are a few steps you can take to troubleshoot the problem:
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Ensure All Plugins Are Updated: Make sure that Rank Math and all other plugins on your site are updated to their latest versions. Sometimes, older versions can cause compatibility issues.
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Check for Conflicts: Deactivate all other plugins except for Rank Math and see if the error persists. If the error goes away, reactivate your plugins one by one to identify which one is causing the conflict.
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Review Error Logs: Check your site’s error logs for any specific messages that might indicate what is going wrong. This can provide clues on how to resolve the issue.
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Re-import Yoast Data: If you haven’t already, try re-importing your data from Yoast using the Import feature in Rank Math’s setup wizard. Make sure to deactivate Yoast before doing this.
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Clear Cache: If you have any caching plugins or server-side caching, clear all caches to ensure that you’re seeing the most recent changes.
If these steps do not resolve the issue, please reply to this ticket with more details about the specific error message you are receiving, and a human agent from our support team will assist you further.
Thank you for raising this concern!
Hello,
Could you please confirm where you are getting this error on your site? Is it while editing your posts/pages?
Meanwhile, Assuming you are using the latest version of all the plugins and the themes (please update if not yet), this can be caused by a conflicting plugin/theme with Rank Math.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Hello Reinelle,
I’m still seeing the error in the post and pages of my site. I’ve installed and activated the Health Check plugin as you suggested and followed all the instructions.
Everything appeared fine after I activated the Theme. However, once I activated Rank Math, the error returned.
Could you Please Advise on the next steps?
Thank you,
Adrean
Hello,
We might need to take a closer look at your website to investigate this further. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We tried checking some of the posts on your website, but we couldn’t find any errors in the posts/pages, as you can see from our video screencast here: https://i.rankmath.com/v/ks1myd
We also can’t see any errors on the front end.
Are there any steps you took to reproduce the issue? Please let us know the specifics so we can replicate it from our end.
Looking forward to helping you.
Hello,
We’ve tried to open the same page from your screencast, but it seems to be working fine (even in Elementor editor).
Here’s a screencast for your reference:
https://i.rankmath.com/v/25DheW
Please try clearing your website and browser’s cache for troubleshooting. You can also try using Incognito mode or a different internet browser to check.
Looking forward to helping you.
I have cleared website and browser’s cache for troubleshooting. I have also tried using Incognito mode and a different internet browser, and still having the error.
Hello,
We tried directly opening the affected, navigating around the editor but we couldn’t reproduce the issue you’re having: https://i.rankmath.com/v/1rasp5
In this case, please copy the error from your side and paste it here so we can understand the error.
Looking forward to hearing back from you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
