Error message

Hello,

We apologize for the issue you are facing with the Content AI and the error message when trying to edit your article. It sounds like there may be a conflict occurring with Rank Math and that specific post.

Here are a few steps you can try to resolve this issue:

1. Clear Your Browser Cache: Sometimes, cached data can cause unexpected behavior. Clearing your browser cache might help.

2. Check for Plugin Conflicts: Deactivate all other plugins except Rank Math and see if the issue persists. If it resolves the issue, reactivate the plugins one by one to identify the conflicting plugin.

3. Update Rank Math: Ensure that you are using the latest version of Rank Math. You can check for updates in your WordPress dashboard under Plugins. If an update is available, please update it.
   

4. Check for JavaScript Errors: Open your browser’s developer console (usually F12 or right-click and select "Inspect") and check for any JavaScript errors when you try to edit the post. This might give you more insight into what is causing the issue.

5. Increase PHP Memory Limit: Sometimes, increasing the PHP memory limit can resolve issues with plugins. You can do this by adding the following line to your wp-config.php file:

   define('WP_MEMORY_LIMIT', '256M');

If none of these steps resolve the issue, please reply to this ticket with the URL of the affected article so that a human agent from our support team can assist you further.

Thank you for raising this concern, and we hope to help you get back on track soon!

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

To investigate this issue further, we might need to take a closer look at your website and settings. Please follow these steps:

• Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
  
• Make sure you take a complete backup of your website before sharing the information with us.
• If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
• You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

We appreciate your cooperation and patience.

Thank you for choosing Rank Math.