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Hi
I have a number of error log flags for Rank Math SEO plugin, can you check – entries in sensitive data.
Kindly analyze and check if the new updated version has fixed the older errors and if the new errors are related to the latest release and how can they be amended.
Note, like many others here have reported the sitemap failed to update despite not being cached since Dec 3rd, having changed the link amount from 200 to 201 the XML pages now show 300 and updated automatically. However, I am not sure this has fixed the issue or it will have to be by hand every time I post something new. I will not know until tomorrow when I do a new post.
This needs sorted – perhaps you need to slow down on the new releases and make sure your coding is robust and mature enough before new updates.
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Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.
We have released the new update (Version 1.0.54.1), could you check if it solves this issue (assuming you have updated all the plugins and theme)?
If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Please do take a complete backup of your website before sharing the information with us.
Hope that helps. Thank you and looking forward to your update.
The ticket ‘Error log showing issues’ is closed to new replies.