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Hi,
I asked Cloudways support to look in my site error log, and they say that there is one issue with the RanlMath plugin
They told me:
The error message you’re seeing indicates a problem with a WordPress site, specifically related to the interaction between the Rank Math SEO plugin and the ThirstyAffiliates plugin.
“Here’s a breakdown of what might be causing the issue:
Proxy FCGI Error: This is a FastCGI-related error. FastCGI is used to handle PHP requests in a more efficient way. The [proxy_fcgi:error] suggests there’s an issue with the PHP-FPM process managing the request.
Rank Math SEO Plugin Issue: The error occurs in the Rank Math plugin, specifically in the class-contentprocessor.php file at line 96. The error seems to be triggered when the plugin tries to convert a URL to a post ID using url_to_postid.
WP_Query Issue: The error details show that there’s an issue constructing and querying a WP_Query object. The query is attempting to fetch a page with the name ‘personajes-emblematicos-de-argentina’, but it seems there is a problem with the query parameters.
ThirstyAffiliates Plugin Involvement: The error message includes a reference to ThirstyAffiliatesModelsAffiliate_Links_CPT->thirstypay_links_filter, indicating that the ThirstyAffiliates plugin is trying to apply a filter to the query.They suggest updating my plugins, but they are all up-to-date. I recently updated GeneratePress Pro too, which, I think, is causing the issue with Google Search. Maybe it has something to do with the other errors too.
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Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Can you please let us know what specific issues you see in Google Search that are caused by those error messages?
As for the error messages, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
The custom search seems to be working fine in your staging site:
This is with the Rank Math plugin activated.
Can you please try deactivating your Rank Math plugin in your live website temporarily to test if the issue persists when you use the custom search on your website?
If possible, you can also share your live website here so we can test it out. Just make sure that you have created a backup for your live site before sharing its login information.
Looking forward to helping you.
The ticket ‘error log’ is closed to new replies.