Error Issue in “edit product” page

#52488
  • Resolved Han Chul Shin

    4 years, 7 months ago

    Rank Math free

    Hi

    I got one error issue with SEO score in edit page.

    Please refer to below

    1.please refer to the attachment.

    2. I did put “title” and “Description” and saved it and when I re-open the same page, “name of the title” is gone and it does not appear in preview section either, but SCORE SCORE is 100%(please refer https://ibb.co/DbGQDtk)

    Could you please provide me with the solution to fix this issue?

    Thanks

Viewing 1 replies (of 1 total)
  • Alberto

    4 years, 7 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    That is a really weird issue and I was not able to reproduce it in a local installation. We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    4 years, 7 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Error Issue in “edit product” page’ is closed to new replies.