Hello,
We apologize for the issue you are facing with the search engine on your WooCommerce store page. A 500 error indicates a server-side problem, which can be caused by various factors. Here are some steps you can take to troubleshoot and potentially resolve the issue:
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Review Server Logs: Check your server logs to pinpoint the exact error and its cause. This can provide insights into what might be going wrong.
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Check for Overload Signs: Look for signs of server overload, such as slow response times or high CPU usage, which could be contributing to the error.
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Verify Settings: Ensure that your PHP version and other relevant settings are correctly configured. You can refer to this guide on upgrading your PHP version if needed.
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Contact Hosting Provider: If the issue persists after checking the above points, it may be best to reach out to your hosting provider for further assistance.
If you need more specific help regarding the Rank Math plugin or if this is a technical issue on your site, please reply to this ticket with your site URL, and a human agent from our support team will assist you further.
Thank you for bringing this concern to our attention!
Sources:
How to Fix Indexing Issues in Google Search Console » Rank Math
I am in contact with the hosting technicians and they tell me that Rank Math Seo appears in the error_log.
Hello,
Thank you for your query, and we are so sorry about the trouble this must have caused.
Please head over to WordPress Dashboard > Rank Math > General Settings > Breadcrumbs and make sure that the search format has the following:
Searching for %s
Please note that the %s cannot be changed, only the other portion of the text can be modified.
Don’t hesitate to get in touch if you have any other questions.
the search format has this
Búsqueda de ‘%’
Hello,
The search and archive format should include at least the following at the end of the text field %s and not just %
After that, the error should go away, and the breadcrumbs should display fine on the search and archive pages.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
The search box on your shop page is already working fine. Also, the breadcrumbs and their schema seem to be activated at the moment.
Could you please confirm if you have already managed to fix this?
Looking forward to helping you.
No, I get a 404 error. But it only happens on the store page. It works fine on the category pages.
Hello,
We were able to visit your shop page without any errors, and the page returns a 200 status.
If the error is still generating in your error log, confirm that the Archive Format was successfully saved as Archives for %s:
If the issue persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
