Hello,
Thank you for getting in touch and I am extremely sorry about the trouble this might have caused.
We have fixed this issue in our beta update: https://rankmath.com/changelog/#beta
You can enable the Beta update by following this:
https://rankmath.com/kb/version-control/#beta-updates
If you are unable to see an update, please clear Rank Math’s transients from:
WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients > Remove transients
Please clear the caches, server, and WordPress after updating.
If the issue is still not resolved, please let us know.
We are here to assist. Thank you.
I can see that a new update was launched 14 hours ago – This update fixes the issue or I still need to use the beta version?
Hello,
The beta was pushed to an update. Please update to the latest version then clear your cache and test your URLs with Google rich results test tool: https://search.google.com/test/rich-results
Let us know if the issue is resolved.
Looking forward to helping you. Thank you.
Hi Michael,
We updated to the latest version and cleared all caches, and see no errors on rich-results, but we’re still seeing errors on the Structured Data Testing Tool and Google Serch Console
https://search.google.com/structured-data/testing-tool/u/0/#url=https%3A%2F%2Fraulersongirlstravel.com%2Fpickity-place-where-little-red-riding-hood-illustrations-originated%2F
Hello,
Make sure to add a valid image in the WordPress Dashboard > Rank Math > Titles & Meta > Local SEO.
After that, clean any cache you have and try if the Schema issues are fixed.
Looking forward to help you.
Hello,
In that case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We released a quick Beta update you can try to see if that helps.
Please enable the Beta update by following this:
https://rankmath.com/kb/version-control/#beta-updates
If you are unable to see an update, please clear Rank Math’s transients from:
WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients > Remove transients
Please clear the caches, server, and WordPress after updating.
You can disable the Beta updates once you update to the latest version and if the issue is fixed.
We are here to assist. Thank you.
Hi Sajid,
I followed the steps, but there’s no beta available. When I tried to “Remove Rank Math Transients” I got this error message every time: “Something went wrong. Please try again later.”
Can you take a look into that?
Yours,
Victor
Hello,
Could you please confirm if this has been sorted? We tried to diagnose the issue but we do not see the Schema issue with the Logo any longer:
Please let us know if this has been resolved with the recent update we did. You didn’t see the beta because it has since been released as a stable release.
Hi team,
If we test on Google Structured Data Tool we can still see the error:
https://search.google.com/structured-data/testing-tool/u/0/#url=https%3A%2F%2Fraulersongirlstravel.com%2Fgrandmas-cooking-school%2F
And the warning is appearing on Google Search Console too.
Yours,
Victor
Hello Victor,
I tested the URL you shared but I can’t seem to replicate this issue, here is a screenshot from my end: https://i.rankmath.com/QXokYD
Looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.