Error in Rankmath

#250359
  • Resolved Namrata Madhira

    4 years, 3 months ago

    Rank Math free

    1) For any page or post we are unable to edit the Social Media snippet or add a different image for Facebook or Twitter.

    2) The same thing shows as NULL.

    3) And the SEO score is zero while if you see it in the main menu the SEO score is 85 as we have worked on all parameters.

    I have tried deactivating and reactivating the plugin but the issue is still persistent. I have also tried it in the trouble shooting mode to see if any of the other plugins are causing this issue but we could not find any such issue also.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jaideep Asrani

    4 years, 3 months ago

    Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    It seems like you have forgotten to include the URL of your website in the sensitive data section. Please provide the URL so we can check and assist you further.

    Meanwhile, can you please confirm if you are using FontAwesome?

    Looking forward to helping you.

    Namrata Madhira

    4 years, 3 months ago

    Rank Math free

    No, we are not using FontAwesome.

    The URL is this: https://www.himalayanwritingretreat.com/

    Jaideep Asrani

    4 years, 3 months ago

    Hello,

    I checked and figured out that the issue is being caused by MetaSlider. If you disable that plugin then the meta box works fine.

    Please contact the support team of MetaSlider and inform them about the issue. They will be able to resolve this on their end.

    Let us know how that goes. Looking forward to hearing from you.

    Thanks.

    RankBot

    4 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Error in Rankmath’ is closed to new replies.