Error during payment of business plan

#880278
  • Resolved TechIsland Studio inc
    Rank Math business

    Hello, good time
    I want to buy a business package from you, but when entering the information in the zip code section
    I get into trouble and it gives me an error.
    Please help me, what should I do?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    We apologize for the issue you are facing while trying to purchase the business package. It sounds like there might be a problem with the zip code entry during the payment process. Here are a few troubleshooting steps you can try:

    1. Check Your Zip Code: Ensure that the zip code you are entering is correct and matches the format required for your country.

    2. Select Your Current Location: Make sure that the country selected in the dropdown menu at the top-right corner of the checkout page is correct. If it displays a different country, click on it and select the correct one.
      Change country in Fastspring

    3. Turn Off VPN or Proxy: If you have a VPN or proxy server enabled, please turn it off as it may interfere with the payment process.
      Some browsers have in-built VPNs

    4. Disable Ad Blockers: If you have any ad blockers enabled, try disabling them as they can sometimes block payment processing.
      Turn off your ad blocker

    If you have tried these steps and are still encountering issues, please reply to this ticket with any error messages you receive, and a human agent from our support team will assist you further.

    Thank you for bringing this to our attention, and we look forward to helping you resolve this issue!

    I want to change the address in the invoice and my invoice settings.
    this = Purchaser
    The address is wrong.
    I want the address in the invoice as:

    Address:
    5791 Yonge St, North York, Ontario

    Please send me a new invoice based on the new address.
    thank you

    Hello,

    Thank you for contacting the support.

    Modifying an invoice from our server is not available at this time.

    Please get in touch with FastSpring to modify it for you.
    https://fastspring.com/question-a-charge/
    or
    s******@f*************

    Don’t hesitate to get in touch if you have any other questions.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Error during payment of business plan’ is closed to new replies.