Hi,
I am so sorry about that.
Could you please update to the latest version of Rank Math? We fixed this issue a few updates back.
Could you please check and get back to us?
I am not seeing an update for Rank Math, I am currently running version 1.0.21
Hi,
I am so sorry to trouble you further but can you please edit the first post again and enter your WP logins so we can check this further?
Hello,
Thank you for contacting Rank Math today.
Your sensitive data only contains the site URL, kindly also share the user name and password for a temporary admin user. You could also install and use this plugin to grant us some access.
Looking forward to helping you. Thank you.
Sorry for the delay in responding. Currently on holiday, so don’t have access to internet at all times. I have edited the sensitive data to include the information requested. Thanks.
It appears to be working now, so I will monitor and keep you posted.
Hi,
We are glad it works for you now.
Let us know if you still need help.
Thank you for using Rank Math.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
