Hello,
We have heard from our developers that the Builders theme was updated with the fix.
Kindly check on your end and let us know how things go.
Hope this helps and please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
Hi,
I see my website is still crashing.
There is no change in error status.
I also did not receive any notification in the website of the update.
Please help me check again.
Thank you
Hello,
I can’t seem to find any error on my end. Can you please try clearing your website and your browser cache and check again after updating the theme?
If the issue persists, please share a screenshot from your end.
Looking forward to helping you on this one.
Thank you.
Hi,
I don’t see any updates.
Please watch the video that reproduces the error.
here I use “Builder” theme and then change to “Twenty Twenty-Two” theme then use “Rank Math” normally.
When I changed to the “Builder” theme, I couldn’t use “Rank Math”.
Video is here :
https://drive.google.com/file/d/1BED112P6CkZ9Vx6AU1clUaL2PemIFuWj/view?usp=sharing
Hello,
I apologize for the issue you are currently experiencing.
Allow me to check this one again with our development team. We should get back to you shortly.
Looking forward to helping you.
Thank you.
Hello,
For some reason, the theme update is not showing up on your site. I updated the theme to the latest version from your admin panel and that seemed to have fixed the issue. Can you please confirm?
I hope that helps.
I have seen the bug fixed.
But my footer and sidebar widget disappeared after you fixed the error.
Can you restore it?
I found error in sitemap always Image is equal to 0.
Please help me check.
About my footer and sidebar Widget not found error, I fixed it.
Thanks
Video reproduces the error here :
https://drive.google.com/file/d/1p44_UHM1v66fOhOXac7-CSQWRG-HHCni/view?usp=sharing
Hello,
It seems that the sitemap issue is caused by the same theme.
Allow me to check this once again with our development team.
Looking forward to helping you on this one.
Hi,
Have you been able to fix this error yet?
Hello,
The MyThemeShop developer is still working on this issue and they will release an update soon with the fix. For now, to fix the issue on your site I have added the following code on line 429 in the functions.php file:
if ( ! is_single() ) {
return $content;
}
The Sitemap is now showing the correct count. Can you please confirm?
I hope that helps.
Thank you, I have seen the number of photos appear.
But google search console does not read any URL in the sitemap generated by Rank math.
Video reproduces the error here :
https://drive.google.com/file/d/1W5SqUxCcUSn8N_6mL72RZb8YuZKMf9ZN/view?usp=sharing
Hello,
Google may not be able to see the changes right away. Please try following these steps again and see if that will help you with your issue: https://support.rankmath.com/ticket/error-builder-theme-with-rank-math/?view=all#post-434567
Let us know how that goes.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
