error at connecting to google service

#525439
  • Resolved Azsinopro

    2 years, 10 months ago

    Rank Math free

    Just Installed Rankmath on my wordpress site and all the functions running perfect but google analytics
    when I select DASHBOARD / ANALYTICS / Connect Google Services
    and redirected after select my google account while giving authorities that Rankmath need.
    Then showing “some error occured please try again after some time or use manual connect method”
    I change device and log out of all google account on the PCs.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Reinelle

    2 years, 10 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    For initial troubleshooting, please update the Rank Math plugin and reconnect your website to your Analytics, but this time, try using the Google Chrome browser.

    If the settings are not getting saved, please try using Google Chrome or another chromium-based browser the next time you need to save those settings. We have seen this in the past happening when people were using Safari on macOS or the Firefox browser, so if you are using any of these combinations.

    Let us know how this goes.

    Thank you.

    Azsinopro

    2 years, 10 months ago

    Rank Math free

    I did what you said. it didn’t work.
    The PC is running Windows 10 with latest updates. And using Edge & Chrome browser. Is there another way to solve it? Thanks.

    Reinelle

    2 years, 10 months ago

    Hello,

    In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    RankBot

    2 years, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘error at connecting to google service’ is closed to new replies.