Error after updating to new version 1.0.34

#17954
  • Resolved Quang Ton

    5 years ago

    Rank Math free

    After updating version 1.0.34, my website reported an error when clicking on the menu of the website. Please see picture http://prntscr.com/pneag4.
    Thanks

    I provided the login information in the sensitive information section. You log in and check, Thanks a lot

    • This topic was modified 5 years ago by Quang Ton.
    • This topic was modified 5 years ago by Quang Ton.
    • This topic was modified 5 years ago by Quang Ton.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Michael Baierl

    5 years ago

    Rank Math free

    Yeah, same for me. Editing blog posts does not work. A downgrade to 1.0.33 fixes the issue.

    Michael Davis

    5 years ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We are currently trying to isolate the cause of this bug since we have been unable to reproduce it on our environments.
    Could you please share some temporary admin access by editing the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Quang Ton

    5 years ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Jade Taylor

    5 years ago

    Rank Math free

    Hi, I have just updated as well. I am receiving a fatal error when trying to access pages and posts in the WP Admin, Woocommerce products seem to be ok.
    I am using Oxygen Builder not a theme in case that has anything to do with it.
    I can send you a screenshot of the error message if that helps. It says something about: /home/customer/www/chillbaby.co/public_html/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-variable.php on line 92

    Hope this helps.

    AnnaA

    5 years ago

    Rank Math free

    How did you downgrade?

    Michael Davis

    5 years ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We are currently in the process of testing a patch to fix this and it will be out shortly.

    @anna1    , please use the following plugin to downgrade the plugin version: https://wordpress.org/plugins/wp-rollback/

    Looking forward to helping you. Thank you.

    ​​​​​​​

Viewing 6 replies - 1 through 6 (of 6 total)

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