Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
You have opened this ticket with a Free Rank Math account.
Please login to your Rank Math PRO account with the email you purchased your subscription at https://rankmath.com/my-account/
Then, reconnect your website to your Rank Math PRO account by going to WordPress dashboard > Rank Math dashboard > Help > Disconnect and Connect.
That should fix the issue.
Looking forward to helping you.
Hello,
We’ve already replied to your ticket here:
https://support.rankmath.com/ticket/error-54/?view=all#post-304493
Could you please share the email ID you used to purchase the subscription of Rank Math so that we can locate the purchase?
You can share the email ID in the sensitive data section of this ticket.
Looking forward to helping you.
Thank you.
please give me your email, I don’t want to write details here.. I didn’t know that other people can see this message
Hello,
You can email us at s******@r***********.
We’re looking forward to helping you.
Thank you.
It’s been 3 days, I’m waiting for your response. I also sent email to support team, and no one replied
Hello,
We have received your email and asked in the same for the email address used to make the purchase or the FastSpring receipt of the same.
You also viewed that email yesterday so you are aware of our reply.
Please get back to us on that with the email used to make the purchase.
Thank you.
I didn’t receive any email reply from your team
no email found in junk/spam as well
Very BAD support. It’s been 5 days now, NO ONE HELPED ME. I sent email as well. No reply from anyone
Hello,
We have replied to your emails and asked for the FastSpring receipt but you have sent different information.
We need to check the actual FastSpring receipt that you have received about this subscription.
Don’t hesitate to get in touch if you have any other questions.
This is really bad behavior and I wasn’t expecting this from RankMath team.
I have sent both screenshots from Payoneer and PayPal.
I didn’t get a receipt or email or anything from FastSpring after checkout.
Hello,
If your PayPal email address is different than the one used on your Rank Math account the purchase would be made on that email address you used for PayPal.
Please look through all your email addresses inboxes and spam folders for the FastSpring receipt and share that with us via email.
Thank you.
Ok, I have sent attachment on your email
Hello,
Thank you for sending the receipt. We already indicated the order number to our accounts team to track down the order and see on what email address it was registered.
Thank you for your time and patience.
