Hello, we apologize for the issue you are facing with the API Error 500. This error indicates a server-side issue that is preventing the SEO Analyzer from accessing your page. Here are some steps you can take to troubleshoot this problem:
- Review Server Logs: Check your server logs to pinpoint the specific error and its cause.
- Check for Overload Signs: Look for signs of server overload, such as slow response times or high CPU usage.
- Verify Settings: Ensure that your site’s PHP, database, and other relevant components are configured correctly.
- Contact Hosting Provider: If the issue persists after checking the above, it may be best to reach out to your hosting provider for further assistance.
If you continue to experience problems, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for raising this concern!
Is there any other way to solve this issue?, hosting seems to be working fine
Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
5xx errors are usually caused due to server misconfiguration or other server issues.
To further investigate and resolve the issue you will have to enable debugging mode on your WordPress installation and share the error logs with us.
Having the error log file will give a clear idea of why this might be happening.
You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.
Or simply by installing the following plugin: https://wordpress.org/plugins/wp-debugging/
You can use a tool like Dropbox/Pastebin to upload the log files and share the generated links here.
Also share the URL of your site with us.
We look forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.