Error 500 and impossible to update item (only home) when your plugin is active

#308717
  • Resolved Maxime Sanchez

    3 years, 1 month ago

    Rank Math free

    Hi,

    I have a problem with your plugin. Whene rank math is active, i can’t update my home page. (Error serveur : 401) or (Error serveur : 500)

    I dont understand what happening because your plugin is active so far time. I used debug to wordpress to understand who is the bad student !!! Whene your plugin is not active, i can update my home page.

    Can-you help-me ?
    Thank-you,
    Maxime SANCHEZ

Viewing 1 replies (of 1 total)
  • Anas

    3 years, 1 month ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    5xx errors are usually caused due to server misconfiguration or other server issues.

    Can you please share the error log with us?

    Having the error log file will give a clear idea of why this might be happening and if this is something related to Rank Math.

    You can follow this guide to enable debugging in WordPress
    https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.

    We look forward to helping you.

    RankBot

    3 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Error 500 and impossible to update item (only home) when your plugin is active’ is closed to new replies.