Hello,
Thank you for reaching out to us regarding the 404 errors on your website. We appreciate your trust in our support.
To assist you effectively with the 404 errors reported in the Google Search Console, we recommend following these steps:
-
Using Google Search Console:
- Log into the Google Search Console.
- Navigate to Indexing → Pages and click the Not indexed tab.
- Scroll down to the Why pages aren’t indexed section and select Not found (404) to identify the URLs causing the errors.
-
Using Rank Math:
- If you have Rank Math installed, navigate to Rank Math SEO → 404 Monitor to view detailed information about the 404 errors on your site.
If you encounter any difficulties or need further assistance, please reply to this ticket, and a human agent from our support team will take over to help you resolve the issue promptly.
Thank you for your cooperation and patience.
Best regards.
Sources:
How to Find Out Where 404 Errors Are Coming From » Rank Math
How to Monitor 404 Errors with Rank Math SEO Plugin
Hello,
Thank you for contacting Rank Math support, and sorry for the inconvenience this may have caused.
We wanted to login to your website but the username or password you provided is incorrect.
Please check and provide the correct login details so we can check for you.
In the meantime, please share the error you are seeing in the Google Search Console with us. You can use a tool like https://imgur.com/upload to share this screenshot.
We look forward to hearing from you.
Thank you.
Good morning ,
You can also use this email address: s******@r*********** which has been specified in the private area
YOU HAVE NOT READ EVERYTHING?
Sincerely
Gael
Hello,
If you are referring to the errors listed in Rank Math’s 404 Monitor, please note that we only report the 404s. We do not have information on how or why they are generated. You can get further insight into them by enabling the advanced monitor at WordPress Dashboard > Rank Math > General Settings > 404 Monitor:
https://rankmath.com/kb/monitor-404-errors/#advanced-404-monitor
That will give you more information like referrer and user-agent. You can use that information to track down the source or find out if it is just bots generating those errors.
You can also add them to the exclusion list at WordPress Dashboard > Rank Math > General Settings > 404 Monitor > Exclude Paths
Also, you can use the URL Inspection tool of your GSC account on those URLs to check the referring page and figure out from where Google is discovering those URLs:
https://search.google.com/search-console/welcome?action=inspect
Looking forward to helping you.
Thanks.
Good morning ,
This information is not very clear to us because you asked us to create a ticket which we did to request help.
I suggest to Mr. Adetayo that we continue our investigation please
Sincerely
Gael
Hello,
We were successful in accessing your site’s dashboard area this time and it seems you were not referring to the 404 Monitor within Rank Math as that had only 11 entries.
We will need you to share some of the URLs mentioned by Google Search Console to be returning a 404 status so we can investigate further. You can use a tool like https://imgur.com/upload to share a screenshot of the mentioned URLs.
Also, you can use the URL Inspection tool of your GSC account on those URLs to check the referring page and figure out from where Google is discovering those URLs returning 404:
https://search.google.com/search-console/welcome?action=inspect
Looking forward to helping you.
Thanks.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Good morning ,
I grant you temporary access to Google Search Console in order to see more clearly
The connection information has been transmitted to the private area
Sincerely,
Gael
Hello,
The Google account you shared requires phone authentication so it may be difficult for us to troubleshoot the issue with our team.
Can you please add the following email address as a user for your GSC account instead?
j*******@r***********
Looking forward to helping you with this one.
Hello Jeremy,
We have added you as agreed with this email address: j*******@r***********
Sincerely,
Gael
Hello,
Thank you. We checked your GSC and we currently found 659 Not Found 404 URLs. These URLs are indeed 404s.
Take for example, https://elikiabusiness.com/broadway-store/ that is currently referenced from a product page, not from the sitemap (see screenshot below). Meaning, that Google is still discovering this page through that product page which is something you need to check. See if there’s an internal link leading to that 404 page. If there’s none, then you’ll have to clear your website caches and allow Google to recrawl your page.
In any case, since those pages are no longer indexed by Google, then letting them in a 404 status should be fine.
Don’t hesitate to get in touch with us if you have any other questions.
Good morning ,
Thank you
Sincerely,
Gael
Hello,
We are glad that everything has been sorted out.
We’re just following up with you to see if you have any other questions or concerns that we can assist you with. Or, if your issue has been resolved, please let us know so we can mark this ticket as closed.
Thank you.
Good morning ,
Yes we have another question after purchasing Rankmath PRO, we have a display and spacing problem as you can see in this image in the attached link.
NB: Of course, we have deactivated all the plugins and we have noticed that the Rankmaht plugin is causing us display problems on the product page.
https://www.loom.com/share/57534038741141099258510a95f8b171
Is there an adjustment to be made?
Sincerely,
Gael
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
