error

#649
  • Resolved kamal kumar baskaran

    5 years, 11 months ago

    Rank Math free

    Fatal error: Uncaught Error: Class ‘Helper’ not found in /homepages/4/d661963890/htdocs/clickandbuilds/WordPress/MyCMS2/wp-content/plugins/seo-by-rank-math/includes/updates/update-1.0.18.php:15 Stack trace: #0 /homepages/4/d661963890/htdocs/clickandbuilds/WordPress/MyCMS2/wp-content/plugins/seo-by-rank-math/includes/updates/update-1.0.18.php(30): rank_math_1_0_18_authentication_change() #1 /homepages/4/d661963890/htdocs/clickandbuilds/WordPress/MyCMS2/wp-content/plugins/seo-by-rank-math/includes/class-updates.php(69): include(‘/homepages/4/d6…’) #2 /homepages/4/d661963890/htdocs/clickandbuilds/WordPress/MyCMS2/wp-content/plugins/seo-by-rank-math/includes/class-updates.php(57): RankMath\Updates->perform_updates() #3 /homepages/4/d661963890/htdocs/clickandbuilds/WordPress/MyCMS2/wp-includes/class-wp-hook.php(286): RankMath\Updates->do_updates(”) #4 /homepages/4/d661963890/htdocs/clickandbuilds/WordPress/MyCMS2/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #5 /homepages/4/d661963890/htdocs/clicka in /homepages/4/d661963890/htdocs/clickandbuilds/WordPress/MyCMS2/wp-content/plugins/seo-by-rank-math/includes/updates/update-1.0.18.php on line 15

    This page isn’t working http://www.xxxxx.com is currently unable to handle this request.
    HTTP ERROR 500

Viewing 8 replies - 1 through 8 (of 8 total)
  • Todd

    5 years, 11 months ago

    Rank Math free

    Hello,

    We are extremely sorry about the issue you are facing.

    Could you please deactivate the plugin and reactivate it?

    That should get rid of the issue you are facing.

    If it doesn’t help, please edit your first post on this topic and include your login details so we can help you better.

    We look forward to hearing back from you.

    Thank you.

    kamal kumar baskaran

    5 years, 11 months ago

    Rank Math free

    How I can deactivate. I can’t go admin page

    Todd

    5 years, 11 months ago

    Rank Math free

    Hi Kamal,

    Please delete the plugin via FTP.

    If you need help with that, please update the first post of this topic and include your WP and FTP logins in the sensitive data section.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    kamal kumar baskaran

    5 years, 11 months ago

    Rank Math free

    Still same problem

    Todd

    5 years, 11 months ago

    Rank Math free

    Hi Kamal,

    I have fixed it for you.

    I went in using FTP and deleted the plugin. Then, I reinstalled it via the WordPress repo.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    kamal kumar baskaran

    5 years, 11 months ago

    Rank Math free

    Thank you very much

    Todd

    5 years, 11 months ago

    Rank Math free

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?filter=5#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

    Rank Math Bot

    5 years, 10 months ago

    Rank Math free

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

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