Erreur fatale – warning

#264603
  • Resolved Aurélia Blot

    3 years, 3 months ago

    Rank Math pro
    Content AI Creator

    Bonjour,
    J’ai désactivé le plugin rank math car j’ai un problème de mise à jour de mes pages, impossible d’enregistrer mes pages.
    De ce fait, cela a provoqué une erreur fatale :
    “WordPress a trouvé une erreur avec l’une de vos extensions, « Schema Markup Rich Snippets ».
    Pouvez-vous m’aider, je suis un peu perdue.
    Merci à vous. Aurélia.

Viewing 12 replies - 1 through 12 (of 12 total)
  • Jeremy

    3 years, 3 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Can you try disabling and enabling your Rank Math plugin again? See if the fatal error goes away.

    Also, you may attempt deleting and reinstalling the plugin.

    Note that re-installing the Rank Math plugin will not delete your settings data.

    If the issue persists, assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Aurélia Blot

    3 years, 3 months ago

    Rank Math pro
    Content AI Creator

    Bonjour,
    je ne peux pas activer le plugin.
    Merci à vous

    Aurélia Blot

    3 years, 3 months ago

    Rank Math pro
    Content AI Creator

    Le problème vient du plugin “Schema Markup Rich Snippets” .
    pouvez-vous m’aider, je suis perdue.

    Jeremy

    3 years, 3 months ago

    Hello,

    Since you have located the cause of the issue, have you tried contacting the support team of “Schema Markup Rich Snippets” plugin? See if they have encountered this issue before?

    Also, the plugin seems to have the same functionality as Rank Math’s schema module, having this plugin together with Rank Math may indeed cause some conflict.

    Looking forward to helping you.

    Aurélia Blot

    3 years, 3 months ago

    Rank Math pro
    Content AI Creator

    En effet, c’est exactement çà, je l’ai désactivé et j’ai réactiver rank math.
    Par contre j’ai un problème d’enregistrement de page, voici le message:
    prefix=”og: http://ogp.me/ns#”
    Le lien suivi est expiré.
    Veuillez réessayer.
    Connaissez-vous ce problème ? on me dit que c’est peut etre le plugin rank math !!

    Miguel

    3 years, 3 months ago

    Hello,

    That code about the prefix is in place so that the metatags about OpenGraph are properly recognized and it won’t cause any errors or issues on your website.

    Don’t hesitate to get in touch if you have any other questions.

    Aurélia Blot

    3 years, 3 months ago

    Rank Math pro
    Content AI Creator

    Ok mais je ne peux pas enregistrer mes modifications sur mon site ! la mise à jour de mes pages ne s’effectue pas !!

    Ankit

    3 years, 3 months ago

    Rank Math business

    Hello,

    Could you please tell us what exact issue you are facing while saving the post? It’s related to meta data or post content? Could you please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include the link of the video so that we can look the issue.

    Looking forward to helping you. Thank you.

    Aurélia Blot

    3 years, 3 months ago

    Rank Math pro
    Content AI Creator

    C’est lié aux articles et aux pages, lorsque je modifie une page ou un article de mon site wordpress et je veux valider la modfication une page blanche apparait en notifiant :
    ‘prefix=’og: http://ogp.me/ns#‘
    Le lien suivi est expiré.
    Veuillez réessayer.’
    Impossible de valider la page modifiée !

    https://www.loom.com/share/31728cdec52e4bf8a6a77cad35387df5

    Miguel

    3 years, 3 months ago

    Hello,

    It seems that the page is getting expired which could indicate that the server resources are getting exhausted.

    Please make sure that you have at least the following variables:

    
PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000

    Hope this helps solve your issues.

    Don’t hesitate to get in touch if you have any other questions.

    Aurélia Blot

    3 years, 3 months ago

    Rank Math pro
    Content AI Creator

    Merci pour votre retour. J’ai au moins 3 variables identiques. Pas de résultats.

    Prabhat

    3 years, 3 months ago

    Rank Math agency

    Hello,

    Could you confirm if the issue persists if Rank Math is disabled?

    If not, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    3 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 12 replies - 1 through 12 (of 12 total)

The ticket ‘Erreur fatale – warning’ is closed to new replies.