Hello,
We apologize for the inconvenience you faced while placing your order. If you made an error in your email address during the purchase, and the license was not associated with your account, you can follow these steps to resolve the issue:
- Visit the Rank Math Support Forum to open a ticket.
- In the Ticket Title section, provide a brief summary of the issue.
- Enter the correct email address you want to connect to your account in the Sensitive Data section.
- If needed, include a screenshot of the invoice you received from FastSpring.com.
- Click the SUBMIT YOUR TICKET button.
Our support team will assist you in locating your order and updating the email address associated with it. Thank you for reaching out, and we appreciate your patience as we resolve this issue for you.
Sources:
Troubleshooting Payment Issues at Rank Math » Rank Math
Where Is My Rank Math PRO License Key?
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How To Downgrade Your Rank Math PRO Subscription » Rank Math
pouvez vous me répondre et régler le problème
Hello,
Thank you for contacting Rank Math support.
Would you want us to merge the wrong account in to your main account? This way, you will be able to use the order on your main account.
Let us know if we can prceed with the merge
yes I want to put the order on the main and the wrong isn’t a valid mail, so you coulg merge on the account with good mail.
Hello,
We have merged your accounts as requested with the main email address: s*******************@g********
Auto-login link: https://rankmath.com/my-account/?uid=1817186&altoken=b867c189577b35784e0ab71b6b55c090
Please check on your end if everything is working as expected.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
