Hello,
We’re sorry to hear about the issues you’re facing with your accounts and the purchase. Thank you for bringing this to our attention.
To process your refund for the video course purchased with the account w********@j**********, we will need to forward your request to the concerned team. Please confirm if you would like us to proceed with this.
Regarding the deletion of the account w********@j**********, we can assist with that as well. Please confirm your request, and we will take care of it.
As for the language issue, we appreciate your feedback and will consider it for future improvements.
Please reply to this ticket with your confirmation, and a human agent will assist you further.
Thank you for your understanding, and we look forward to resolving this for you!
Bonjour,
Je vous confirme la demande remboursement ou faite un avoir pour l’achat de rank pro sur i*****************@g******** mon compte ou j’ai acheté content ai.
Et ensuite la suppression du compte w********@j********** qui ne sera plus d’utilité.
Merci et désolé du dérangement
Cordialement
Jeff
Hello,
We deeply apologize for the unexpected delay in response.
As requested, we have canceled your Content AI subscription and initiated a refund for your SEO Course. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Also, we have gone ahead and merged your accounts and kept the preferred email address (i*****************@g********).
Now, can you please confirm if you want a refund for the Rank Math PRO subscription on this account?
Looking forward to hearing back from you.
Thank you.
Bonjour,
Non je souhaite conservé “content ai” sur invitation.galerie@gmail, mais le remboursement des cours vidéos
Hello,
We have already processed a refund for your SEO course subscription from our end.
Content AI is also available on this account.
Please follow this guide to ensure your Content AI credits are loaded in your website’s WP dashboard: https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/
If the issue persists, please head over to WordPress Dashboard > Rank Math > General Settings > Content AI and refresh the credits. Here’s a screenshot for reference:
If you see any error message after pressing the “refresh” button, please share a screenshot of it. You may use this tool to share a screenshot with us: https://imgur.com/
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
