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I update the plugin and when it on I get this message:
ERR_TOO_MANY_REDIRECTSWhen I turn it off the site is working good.
How can I fix it?
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Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for that information.
Since you mentioned that the site is getting a redirection error upon activating Rank Math, please also include your FTP logins in the sensitive data section.
This will help us troubleshoot and investigate this issue further. We can also revert any changes that might affect your site upon fixing the issue.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We wanted to troubleshoot the issue further but it looks your website is currently down (https://i.rankmath.com/27ozGa) Please do let us know when it’s live.
Looking forward to helping you. Thank you.
The site in ok, maybe you had a moment that something went wrong
Hello,
I tried to access your site but it still seems to be down:
Please check and let us know when we can log in. Looking forward to helping you.
Thanks.
You can try this site here:
downforeveryoneorjustme.comIt’s just you
Hello,
Though that website status testing tool shows that the website is not down, we’re still unable to access it.
Please get in touch with your hosting provider regarding this and they would be able to help you fix the issue.
Once it is fixed, please let us know so that we can investigate further.
Looking forward to helping you.
Thank you.
Where are you located?
Because my hosting block some the country for spam.
India?Hello,
Yes, some of our staff are from India.
You may need to contact your hosting and unblock the country India, Portugal and the Philippines so we can conveniently troubleshoot the issue you are experiencing.
We are looking forward to helping you with this one.
I try to ask it but he can’t help me.
Can you login with VPN?
Hello,
The URL that you have shared in the sensitive data section wasn’t working because the Remove Category Base option was enabled in the WP Dashboard > Rank Math > General Settings > WooCommerce. The URL is working fine after disabling the option.
And I wasn’t able to replicate
ERR_TOO_MANY_REDIRECTS
issue on your site. Can you please share if there is any specific URL with this issue?Looking forward to helping you.
Thanks.
Thanks a lot for the help, everything looks great
The ticket ‘ERR_TOO_MANY_REDIRECTS’ is closed to new replies.