Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Could you please also share the FTP logins in the sensitive data section?
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
This situation seems to happen only when you have the Content AI module active on your website.
Our dev team was investigating the issue and wanted to look at the redirections inside the 301 Redirects Pro but all pages were showing the support page.
Could you please clarify the same and let us know if you are adding any redirections in that plugin?
Looking forward to hearing back from you.
Ah. Yeah, I updated the redirection plugin and it seems to work. Though Rank Math bar is empty (https://gyazo.com/f597a04d4dd7d5995e0a74faac973e9f) and I don’t understand how to manually edit Titles and Descriptions for posts, but probably I need to read further how to set it up and access Content AI and other features.
I just realized that the issue still exists after I enabled Content AI.
Any news on this one? I’ve updated the 301 redirection plugin and it should show the redirects now instead of the support page.
Hello,
The license for the 301 Redirects PRO plugin is inactive and that’s why we can’t see the redirections to see if there is any causing this issue.
Could you please activate the plugin with a valid license key so that we can check?
Also, this only happens when we have our Content AI module enabled and this is something we have detected as well.
Looking forward to hearing back from you.
Yeah. I just removed the Pro version and everything seems to work. Thank you
Hello,
I can check that you have enabled Rank Math on your site. Can you please confirm if you need any further assistance with this or we can close this ticket?
Looking forward to hearing from you.
Thanks.
No. Thank you. You can close the ticket
Hello,
We are glad that your issue is resolved.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
