Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
We would also you to add the URL where it was being redirected many times so we can check it by ourselves.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I am checking it but I can’t see the issue (as I show you in the screencast I attached in the Sensitive Data section), could you check it?
Looking forward to help you.
Albert,
As I said I was forcced to unistaled the Rank Math plugin to the page worked properly. Now, after your answer I instaled the Rank Math again for you check the error again.
Thank you so much for your help.
Regards.
Hello,
You have a redirection created in the redirections panel that redirected from one page to the same page (from A to A), that is why you had that issue.
I deactivated it and everything should be working fine for you now.
Looking forward to help you.
Alberto,
Sim, já está tudo a funcionar perfeitamente.
Muito obrigada pela ajuda! Vocês são os melhores.
Cumprimentos.
Hello,
We are super happy that this resolved your issue.
Please let us know if we can close this and mark it as resolved.
If you have any further question(s), please let us know. Thank you.
Hello,
Yes, you can close this issue.
Thank you so much for your help.
You are the best!
Best regards,
Ana
Hello Ana,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
