Unable to edit our robot.txt file

Hello,

We apologize for the issue you are facing with editing your robots.txt file and the indexing of your website by Google. It sounds like you’ve already taken some important steps by using the robots.txt tester and validator, which is great.

To assist you further, please ensure that you are following these steps to edit your robots.txt file in Rank Math:

1. Navigate to your robots.txt file in Rank Math, which is located under WordPress Dashboard → Rank Math SEO → General Settings → Edit robots.txt.
   

2. In the code editor available in the middle of your screen, paste the updated code you’ve copied from the robots.txt Tester and then click the Save Changes button to reflect the changes.
   

Please note that any changes made in the tester will not automatically reflect on your website’s robots.txt unless you manually update it as described above.

If you continue to experience issues, could you please reply to this ticket with the URL of your site? This will help us investigate further and provide more specific assistance.

Thank you for raising this concern, and we look forward to helping you resolve it!

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

If you can’t edit the robots.txt, please check your website’s root directory files for a physical robots.txt file there and remove it.

Also, please check with your hosting provider and ensure full permission for the modification of your robots.txt file.

If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

We’ve checked your file manager, but there’s no robots.txt file.

In this case, please check with your web host for the plug-ins that are automatically activated on your site under /mu-plugins.

The robots.txt must be handled by one of the features or apps from your hosting.

Let us know how this goes.

Hello,

You can upload screenshots using this tool and add the link here.

Looking forward to helping you.