Empty Data sets

Hello,

Thank you for getting in touch with us and sorry for any inconvenience caused.

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hi Brin,

Thanks for the follow up.

You can fix this by following these steps:

1). Install the following plugin to help in managing cron events: https://wordpress.org/plugins/wp-crontrol/

2). Head over to Admin > Tools > Cron events and delete the following cron event: rank_math/search_console/get_analytics.

3). Clear you site cache and head back to Rank Math > General Setting > Search console and the update cache manually button should now be available.

I hope this info helps. Thank you.

Hi Brin,

Thanks for getting back to us.

Your host might be blocking the cron events on your site. Please get in touch with your host and check if this is the case. They may also be in a better position to cancel the running cron job so that the button can be accessible.

I hope this info helps. Thank you.

Hi Brin,

Thanks for getting back to us.

This is quite odd that is is happening on your site. One more thing I can suggest is doing a fresh install of the plugin. You can do this by heading over to Rank Math > Import & Export and backing up your current settings.
Next, add the following code to your theme’s functions.php file to delete everything from Rank Math in your database:

/**
 * Filter to remove Rank Math data from the database
 */
add_filter( 'rank_math_clear_data_on_uninstall', '__return_true' );

For the last step, remove this code and delete the plugin and install it afresh. You can then import the Rank Math settings via Rank Math > Import & Export settings.

Let us know how this goes. Thank you.

Hi Brin,

Thanks for getting back to us.

I will be looking forward to your findings.

Thank you.

Hello,

Thank you for contacting Rank Math today.

I am glad that the search console is now working smoothly.
Could you please share more info on what you mean by “there is no more verification of sitemap working on it” so that we can advise further?

Looking forward to helping you. Thank you.

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Hi Brin,

This is quite unexpected. Could you please check for possible conflicts with your installed plugin & theme by performing these steps: https://rankmath.com/kb/check-plugin-conflicts/

Let us know how this goes. Thank you.

Hi Brin,

I am glad that you were able to fix this issue 🙂

Feel free to contact us for any other questions, comments or suggestions.

Thank you.